Shucon's incoming and outgoing AI voice agents answer routine enquiries, follow up on appointments and admissions, collect feedback and hand sensitive conversations to people with full context.
Respond to common questions, capture intent and route calls to the right department.
Appointment agent
Schedule, confirm, remind and help patients reschedule based on configured availability.
Admission follow-up agent
Follow up on qualified enquiries and pending admissions to improve patient access and IPD conversion.
Pre-visit preparation
Share preparation instructions and identify missing administrative requirements before arrival.
Post-discharge follow-up
Check non-clinical follow-up requirements and route concerns according to approved protocols.
Patient feedback agent
Collect structured feedback, identify service-recovery needs and inform experience teams.
Responsible communication
Automation that knows when to hand over.
Patient communication agents operate within approved scripts, data access rules and escalation policies. Clinical questions, distress signals and sensitive cases can be transferred to qualified teams.
Incoming and outgoing voice workflows
Multilingual configuration
HMS and CRM context
Call summaries and structured outcomes
Human transfer and escalation rules
1
Understand intent
Identify the patient's reason for calling or the purpose of outreach.
2
Use approved context
Reference permitted appointment, facility and workflow information.
3
Complete the task
Record the outcome, update the workflow and schedule the next action.
4
Escalate safely
Transfer cases that require empathy, judgment or clinical involvement.
Frequently asked questions
AI voice agents for hospitals: common questions
What is an AI voice agent for hospitals?
It is an AI agent that answers and makes patient phone calls in natural language. It can handle enquiries, book or reschedule appointments, share preparation instructions, follow up after discharge and collect feedback, and it hands over to staff whenever a human is needed.
Can it handle both incoming and outgoing calls?
Yes. Incoming agents answer enquiries and bookings around the clock, while outgoing agents run reminders, admission and surgery follow-ups, missed-appointment recovery, payment reminders and patient satisfaction calls.
How does it improve OPD to IPD conversion?
Patients advised admission or surgery often drop off without a follow-up. The agent calls them back, answers common questions about cost, insurance and preparation, and books the next step or routes the patient to a counsellor, so fewer advised admissions are lost.
Which languages does the voice agent support?
Agents can be configured for English, Hindi and other regional languages, so patients can speak in the language they are most comfortable with.
What happens when a patient needs a human?
The agent follows defined escalation rules. Clinical concerns, complaints or complex requests are transferred to the right desk with the call context, so the patient does not have to repeat themselves.
